Terms & conditions

Your use of this website is governed by these terms and conditions. Please take a few minutes to read.

By placing an order on La Rosé, you agree to our terms and conditions. You must be over 18 years old, have a valid credit card and full authorization to use it to place an order on La Rosé. Full payment must be received in advance before any flower boxes are produced or dispatched. You can either pay via PayPal Secure or with a bank/credit card (Payson) on our website.

La Rosé treats all information confidentially. We are committed to protecting privacy and personal data. The customer’s information must be correctly filled in as we may need to contact the customer. We do not provide any information to third parties without permission from the customer. To ensure safe purchases, La Rosé only collaborates with authorized payment partners.This is for security reasons and we send detailed information with a secure connection to ensure that information can’t be read by third parties. The payment agent work to help the card details to make a reconciliation with your bank to ensure that the card is valid for a purchase.

Confirmation

You will automatically receive an order confirmation for your email when you have completed your order at larose.se. Should the information not be correct, please contact our customer service promptly by email kundservice@la-rose.se.

Eternity roses

La Rosés eternity roses are natural roses that have chemically treated in order to stop the growth of the rose and keeping its beautiful and timeless condition. The lifespan of the Eternity rose is up to 5 years. These roses are 100% authentic. Always free shipping within Sweden. These roses are available for shipping worldwide (shipping fee will be added)

Fresh cut flowers

Our fresh roses are imported directly from Holland, Kenya and Ecuador, this means that there is no intermediary before we receive the roses. They are kept in our own fridge. This means that our flowers are not imported to any wholesaler before, this ensure that our roses maintain excellent condition for a longer time. Please note that our fresh cut flowers only can be ordered within Stockholm.

Deliveries

Within the region of Stockholm, all our flowers are delivered with bids by our own staff directly to any address within Stockholm. We always offer free shipping. We deliver 24/7 every day of the week.

No repurchase!

Since our products are fresh flowers, no type of refund or credit will be issued.

Please note that if you mix colors on the eternity roses there is always a slight risk that they can dye and switch to other colors. This can happen depending on the temperature and the time you’ve had your eternity box.

We always recommend combining dark colors with each other and bright colors with each other. Note that no repurchase will occur if this occurs.

Orders can not be canceled when La Rosé has started processing the order. In order to provide a fast deliver of our fresh flower boxes, the processing of an order begins immediately after you’ve placed it. If you would like to change or cancel your order, please call us to check if the order processing has begun. We encourage you to check your order before sending it.

La Rosé has the right to photograph the flower boxes before they ship. The photographs are published on our website or other promotional media for La Rosé’s marketing and advertising purposes, unless it is not requested in writing by you not to do so.

If you have any questions or concerns about our terms and conditions and our delivery, please feel free to contact us and we will be happy to tell you more. The best way to reach us is by e-mail, but you can of course also give us a call.

EMAIL: kundservice@la-rose.se

PHONE: +46 (0)8-33 13 50