FAQ

Frequently asked questions

How do I order?

You can easily place an order via our shop, where you can also customize your own box with colors, motifs and more. You can also order by phone +46 (0)8 – 33 13 50 or by mail kundservice@la-rose.se

To where can you send the eternity boxes?

Our eternity boxes can be sent world wide. The boxes are shipped to the nearest agent but customers are also free to choose if the package should be sent to themselves or if it goes to the recipient. Depending on chosen option, you or the recipient will receive SMS notification when the package is available at the post office.

To where can you send the flowerboxes?

Within the region of Stockholm. If you wish to order to Uppsala, Norrköping, Nyköping, Trosa, Eskilstuna, Västerås, Strängnäs, Sigtuna, Enköping or Norrtälje, please send us and email before ordering.
kundservice@la-rose.se.

How long is the delivery time of the eternity boxes/flower boxes?

If you place your order before 12pm (Swedish time) we will produce and send the boxes before 4pm the same day. This means that the packade will be available at the post office the next weekday before 5pm. If the order is to be delivered within the region of Stockholm, it’s possible to get the package delivered the same day if you order before 12pm. Please note that you need to confirm this beforehand with us via phone or email.

Can I customize the inside of my box with a text?

If you wish to have an optional text on the inside cover, it’s possible but it will take two (2) days to customize it. This means delivery time will be 2-3 days. If you wish to add this, you can easily add and write any text under your order on “additional products”. Please note that there’s only room for about nine (9) words.

Are the eternity roses real roses?

Yes, all of our flowers are 100% real. La Rosé’s eternity roses are natural roses that have undergone a chemical treatment to stop the growth of the rose and maintain its beautiful and timeless condition. The lifespan of a eternity rose is up to 5 years.

How do you handle the eternity roses/cut flowers?

Do not water the flowers. In fact, if you water the eternity roses, they will rot/die. Do not place the flowers where they get direct contact with sunlight or where it is too hot. The cut flowers are provided with oasis, which means that the roses get enough nutrition, which means they do not need watering.

For how long does the cut flowers last?

This varies depending on temperature and care, they usually have a life span of up to 2 weeks. DELIVERY ONLY in the Stockholm region!

For how long does an eternity rose last?

This varies depending on temperature and care, but they usually have a lifespan of up to 5 years.
World wide delivery

What is the cost of delivery?

Delivery + shipping is always free throughout Sweden.

Orders to worldwide, delivery time? Shipping?

It’s only possible to order our eternity roses to be shipped world wide. A shipping fee of 270 SEK to all the world’s countries. Delivery time is 2-3 days. We send the eternity boxes to the whole world. When ordering from abroad, you can choose which address you want the package to send. Once you have placed an order and received a confirmation by email, you will also get a track ID where you can follow your package and also get noted when it is available at the nearest delivery point.